An ability to manage a big number of predefined messages helps faster set up a new account or create working space for a new employee. We offer a possibility to import and export predefined messages. If you need to transfer them to your database or a different account, you can quickly export them to a CSV file. While importing the responses you need to fill out special template of a CSV file and later import it to your account keeping the proper file structure.
While managing the account you may need to add a big number of predefined responses which are already saved in your database. For this purpose we offer an ability to import predefined responses from a CSV file. The number of responses is not limited in this case, you can add new responses for your account, departments or agents in bulk with a couple of clicks:
If you need to add the responses from your account to a database or make multiple updates in them, you can export them to a CSV file with a couple of clicks:
Zum Übertragen von Antwortvorgaben zwischen Konten: