Provide Support offers three options for your live chat behavior when no agents are available:
All these settings can be configured on the Account Settings / Offline Settings page in your account Control Panel.
When you select this option you need to define the email address where the offline messages will be sent. If you leave this field blank, the offline messages will be sent to the email address defined in your account profile.
You can tune your offline form to meet your requirements on the Account Settings / Offline Form page. It is possible to add more fields to it, even custom drop-down lists, which will help collect more details about the nature of the offline request. Additionally, you can customize the text which appears at the top of the form. You can display there your business hours to let your customers know when your team is available to assist them. To customize the offline form text follow the Account Settings / System Messages page in your account Control Panel.
Customizable Offline form opens when your visitors:
If you select this option you need to enter the URL of the page which will open after your website visitors click the offline chat button.
Our customer service team will be glad to help you choose the best settings for your offline chat behavior, just click the live chat button on our website and ask your questions!