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Fix typos in your messages

A permission for live chat agents to edit their own messages has been released. Now you can easily fix typos and errors in your sent messages. However, only the last three messages are editable.

Make sure to upgrade your desktop chat agent app to the version 7.1.2 to start using this feature.

Message editing permission is available to all chat agents by default but can be disabled by the account admin.

July 11, 2024

Monitor and train your agents in real time

Illustration for live chat agents monitoring feature

Monitor ongoing chats without being noticed and join them with a click whenever it is necessary. With our new agents monitoring feature you can teach your agents and track their progress directly from your agent app.

Enhance your agents' training process and improve the quality of your customer service.

June 18, 2024

Welcome new 7.1.1 live chat agent app version

Illustration for chat agent app version 7.1.1

We are happy to offer you a new release 7.1.1 of the live chat agent app with improved shortcuts for canned responses, support for agent monitoring feature and an ability to show chat rooms with new messages at the top. Try our new agent app now.

May 21, 2024

Module for React.js is now available

Illustration for live chat module for React.js

With a couple of clicks you can set live chat up and running on your React.js website. Provide Support offers an NPM module which you can install on your React.js website, activate needed components and enjoy all available live chat features such as embedded chat window, real time visitor monitoring and many more.

March 14, 2024

Customizable chat window header image alignment

Following numerous customer requests, we have added the ability to choose the chat window header alignment. Three options are available:

  • To the right (default)
  • To the center
  • To the left

The option is available in your account Control Panel, on the Live Chat Window page.

Make sure to check how the header image looks in the chat window on your website, as the preview on the Live Chat Window page doesn't reflect your actual chat window size.

February 7, 2024

Transcripts app update

In this update:

  • Grouping by chat start date has been implemented
  • Assigned operator name added to the chat text preview, when applicable
  • Search and filtering by "Characters in chat" column added

Find the transcripts app at https://transcripts.providesupport.com/

You need to enable chat transcripts saving for your account to start using the app.

February 6, 2024

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